The AirPods Pro “Rattlegate”

Re:The AirPods Pro “Rattlegate” by dangelov on Tuesday July 14, 2020 @04:37AM (#23829743)

I had an MBP with a fried motherboard, out of warranty and paid for it to be replaced out of pocket (400 eur or so). Some months later Apple contacted me and WIRED money to my bank account to compensate the cost. This was for an Early 2011 MBP and they had GPU replacement program for it after a lot of reports about issues.

All of this in North Macedonia, with no Apple stores (but the fix was done at an authorized reseller). To be honest I was kind of amazed they did that and definitely left a lasting good impression of them.

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Re:The AirPods Pro “Rattlegate” by csomar on Tuesday July 14, 2020 @05:00AM (#23829855)

Given I have some hardware trouble with my current MBP. Can you tell me what the process for the refund is? (I'm being quoted $800 for a battery repair).

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Re:The AirPods Pro “Rattlegate” by jlokier on Tuesday July 14, 2020 @08:16AM (#23830955)

Apple offers battery replacement at a fixed price for MBP at their service centres, and the price is $129-$199 in the US depending on which model.

https://support.apple.com/mac/repair/service

    MacBook Pro                               Out of Warranty
    16-inch MacBook Pro                             $199
    15-inch MacBook Pro with Retina display         $199
    13-inch MacBook Pro with Retina display         $199
    15-inch MacBook Pro                             $129
    13-inch MacBook Pro                             $129
    17-inch MacBook Pro (Vintage)                   $179

    MacBook Air                               Out of Warranty
    13-inch MacBook Air                             $129
    11-inch MacBook Air                             $129

    MacBook                                   Out of Warranty
    12-inch MacBook                                 $199

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Re:The AirPods Pro “Rattlegate” by csomar on Tuesday July 14, 2020 @08:40AM (#23831144)

I'm not in the US.

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Re:The AirPods Pro “Rattlegate” by jlokier on Tuesday July 14, 2020 @04:16PM (#23837245)

I wonder who downvoted.

I'm not in the US either.

Where I live Apple offers the same fixed-price battery replacement service but in local currency.

But if I go to a non-Apple store, but an "approved seller" of Apple products, they will quote a much higher price. I challenged them about this once, and they said it wouldn't be cheaper anywhere else, so I showed them the Apple page and they admitted that was much cheaper and I should go to the Apple store.

I told you about the Apple service in case you were being ripped off and would appreciate knowing about the Apple fixed price service, if you are in a country where they do that.

US $ prices were provided because you quoted $800, presumably US $. Other country prices are on the Apple website with a bit of searching. Look up battery service.

Refund method was asked for, which is rather dependent on country. If you're in a less-likely-for-HN country and asking how to get a refund it would make sense to say which country.

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Re:The AirPods Pro “Rattlegate” by acomjean on Tuesday July 14, 2020 @09:06AM (#23831426)

If your device is old they consider it “legacy” and won’t fix. Legacy I think is 5 years.

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Re:The AirPods Pro “Rattlegate” by jlokier on Tuesday July 14, 2020 @11:38AM (#23833202)

That's a shame. I'm very happy with my 2013 rMBP, but would like to replace the battery. That's the only thing wrong with it.

People are still recommending second hand 2015 rMBPs as the "last good" ones. It would be a pity if they can't have batteries replaced.

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Re:The AirPods Pro “Rattlegate” by tim333 on Tuesday July 14, 2020 @07:00PM (#23839133)

You can DIY or get an independent repairer to do it. How to video https://www.youtube.com/watch?v=Lue6lVWhh4o batteries available on ebay, amazon.

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Re:The AirPods Pro “Rattlegate” by silvestrov on Tuesday July 14, 2020 @09:21AM (#23831589)

I wonder how much a keyboard replacement is.

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Re:The AirPods Pro “Rattlegate” by dangelov on Tuesday July 14, 2020 @08:37AM (#23831112)

I think your fix would have to be eligible for some program of theirs like the one they had for the GPU issues [1]. Best to check with an authorized reseller/service and have a look at their current Repair Extension programs [2].

[1] https://www.macrumors.com/2017/05/20/apple-ends-2011-macbook... [2] https://support.apple.com/exchange_repair

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Re:The AirPods Pro “Rattlegate” by ux-app on Tuesday July 14, 2020 @06:37AM (#23830357)

$800 for a battery??? how can a price like that be justified. I recently replaced the battery in my XPS13 myself for $90.

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Re:The AirPods Pro “Rattlegate” by ThePowerOfFuet on Tuesday July 14, 2020 @08:12AM (#23830917)

There is no "battery repair" for $800. Can you give us more of the story please?

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Re:The AirPods Pro “Rattlegate” by csomar on Tuesday July 14, 2020 @08:40AM (#23831150)

new 2018 MBP battery can't be repaired and you have to replace the whole casing.

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Re:The AirPods Pro “Rattlegate” by ThePowerOfFuet on Sunday July 19, 2020 @06:11AM (#23888301)

The price of the battery is like $250 and it includes the whole top case. It's the exact same part where the price depends on the CompTIA failure code selected by the technician doing the work.

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Re:The AirPods Pro “Rattlegate” by behnamoh on Tuesday July 14, 2020 @11:15AM (#23832888)

Yeah but the OP is talking about a 2011 MBP.

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