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A comment on The AirPods Pro “Rattlegate”. Parent comment

Re:The AirPods Pro “Rattlegate” by pgtruesdell on Monday July 13, 2020 @08:03PM (#23827111)
I used support via iMessage, and the support rep ran me through one reset cycle and basically said "that sucks" and got me set up with a return. This was approximately two weeks ago, so I wonder if their policies are evolving?
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Re:The AirPods Pro “Rattlegate” by balladeer on Tuesday July 14, 2020 @12:48AM (#23828625)
Is there an iMessage support for Apple? I never knew that. I only see website chat and phone (call back) options in India.
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Re:The AirPods Pro “Rattlegate” by ROFISH on Monday July 13, 2020 @08:44PM (#23827365)
Same. I finally found the time to get it fixed, and I used the iMessage chat. After going through a reset and answering some basic questions (version numbers, etc.), they just sent me a replacement.

I had the AppleCare and paid via Amex, the latter which gives me a longer warranty.

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