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A comment on The danger of surrogate metrics (2007). Parent comment

Re:The danger of surrogate metrics (2007) by cortesoft on Saturday July 04, 2020 @02:27PM (#23734010)
But in the end, isn't "what a customer thinks about your product" also a surrogate metric? There are a lot of products that were loved by the users that still failed to be a sustainable business.

If you give a valuable product away for free, for example, your users will love you.... but it you will soon run out of money and go out of business if you don't also have a way to generate revenue.

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Re:The danger of surrogate metrics (2007) by a1369209993 on Saturday July 04, 2020 @04:23PM (#23734680)
"What a customer thinks about your product" is a input, not a metric. You can still fail, just like a chair factory can fail to produce chairs if provided with unlimited amounts of wood but no nails or glue to hold the pieces together.
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