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A comment on Lessons learned from building a commercial open-source bot development platform. Parent comment

Re:Lessons learned from building a commercial open-source bo... by ddevault on Friday July 03, 2020 @03:24PM (#23726716)
I'm an introvert myself, and I would sooner read the docs than call or chat. But, ultimately, when I need to have a conversation to solve my problem you bet your ass I don't want to talk to a bot. Let me know when they pass the turing test and maybe I'll reconsider.

Can we also dispense with the second-hand reassurances that "someone" would disagree, and replace it with first-hand testimony from someone who actually prefers the chat bot to chatting with a person?

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Re:Lessons learned from building a commercial open-source bo... by octodog on Friday July 03, 2020 @10:15PM (#23729466)
Personally I have had many good experiences with chatbots, although they don't replace talking to a real human about complex issues.

Effective chatbots tend to triage requests and point users to further information, rather than fully solving the issue on their own.

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