I'm an introvert myself, and I would sooner read the docs than call or chat. But, ultimately, when I need to have a conversation to solve my problem you bet your ass I don't want to talk to a bot. Let me know when they pass the turing test and maybe I'll reconsider.

Can we also dispense with the second-hand reassurances that "someone" would disagree, and replace it with first-hand testimony from someone who actually prefers the chat bot to chatting with a person?

Personally I have had many good experiences with chatbots, although they don't replace talking to a real human about complex issues.

Effective chatbots tend to triage requests and point users to further information, rather than fully solving the issue on their own.