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A comment on Lessons learned from building a commercial open-source bot development platform. Parent comment

Re:Lessons learned from building a commercial open-source bo... by luckylion on Friday July 03, 2020 @03:14PM (#23726646)
If your English isn't good, I believe bots are much worse. You have a point for the very shy. Good customer service would probably be the other way around: a human pretending to be a bot to make the customer feel comfortable while also providing the best service.
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Re:Lessons learned from building a commercial open-source bo... by bathtub365 on Friday July 03, 2020 @03:50PM (#23726912)
A human pretending to be a bot is disrespectful to the person who has to pretend to be a robot for their job, and deceitful to the person who thinks they're talking to a computer. Who would want this dehumanizing situation?
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Re:Lessons learned from building a commercial open-source bo... by luckylion on Friday July 03, 2020 @04:24PM (#23727192)
It's deceitful (though that's an awfully strong word), but I don't believe it's disrespectful. They'd not be asked to pretend they are a bot because they are terrible people, but because of a anxiety disorder of the other person. Behaving differently than you normally would because of requirements of the recipient of your help is pretty normal.
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