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Re:Microsoft to permanently close its retail stores by reaperducer on Friday June 26, 2020 @11:44AM (#23653267)
I've always wondered what portion of those crowds are actually customers.

It doesn't really matter, though, because as the OP pointed out, Apple Stores are massively profitable. This is well known in retail circles.

Landlords fall all over themselves to get Apple Stores. Real estate developers will include Apple Stores, or Apple Store lookalikes in their renderings even before the buildings are built, just to get people interested in their projects.

Re:Microsoft to permanently close its retail stores by snapetom on Friday June 26, 2020 @12:37PM (#23653929)
Plus, it gave Apple the perception that there's higher demand for Apple products over Microsoft. Some average Joe thinking about a tablet walks by a packed Apple Store and an empty Microsoft store. It's pretty obvious how that influences their decision.

Microsoft set up a lot of stores in the same malls as Apple Stores. This disparity in numbers has always been the case, no matter how good the MS experience has been as others have pointed out. Seems Apple learned their lessons from the first time the battled Microsoft. Consumers don't do as deep of a research as the tech crowd thinks.