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Re:Microsoft to permanently close its retail stores by gipp on Friday June 26, 2020 @11:06AM (#23652788)
Sure, but a large portion of the Apple store crowds has always been people just hanging around and goofing off on the laptops. IIRC it's policy in those places to always let people do that however long they want, even if there's clearly no intent to buy anything. I've always wondered what portion of those crowds are actually customers.

EDIT: Yes, everyone, I understand the marketing and lifetime-value reasons for doing that. I'm just questioning the value of comparing crowd sizes as a direct measure of relative instantaneous revenue/success.

Re:Microsoft to permanently close its retail stores by reaperducer on Friday June 26, 2020 @11:44AM (#23653267)
I've always wondered what portion of those crowds are actually customers.

It doesn't really matter, though, because as the OP pointed out, Apple Stores are massively profitable. This is well known in retail circles.

Landlords fall all over themselves to get Apple Stores. Real estate developers will include Apple Stores, or Apple Store lookalikes in their renderings even before the buildings are built, just to get people interested in their projects.

Re:Microsoft to permanently close its retail stores by snapetom on Friday June 26, 2020 @12:37PM (#23653929)
Plus, it gave Apple the perception that there's higher demand for Apple products over Microsoft. Some average Joe thinking about a tablet walks by a packed Apple Store and an empty Microsoft store. It's pretty obvious how that influences their decision.

Microsoft set up a lot of stores in the same malls as Apple Stores. This disparity in numbers has always been the case, no matter how good the MS experience has been as others have pointed out. Seems Apple learned their lessons from the first time the battled Microsoft. Consumers don't do as deep of a research as the tech crowd thinks.

Re:Microsoft to permanently close its retail stores by pwinnski on Friday June 26, 2020 @11:51AM (#23653367)
Apple retails stores top every list of revenue per square foot. It's not even close[0].

Crowds may be anecdotal, but the crowds clearly do translate into revenue for Apple.

The link spells out revenue per square foot for Apple as $5546, vs an average of $325. Second and third places bring in $3721 and $2951 per square foot.

[0] https://chainstoreage.com/news/most-profitable-retailers-sal...

Re:Microsoft to permanently close its retail stores by dingaling on Friday June 26, 2020 @01:58PM (#23654944)
"The record for the greatest sales in relation to area of selling space is held by Richer Sounds plc, a British hi-fi retail chain. Sales at its branch in London Bridge Walk reached a peak of £195,426/m² ($27,830/ft²) for the financial year ending 31 January 1994."
Re:Microsoft to permanently close its retail stores by ChrisMarshallNY on Friday June 26, 2020 @11:09AM (#23652824)
That happens in many stores. I call them "store groupies." Around here, vape stores have them in droves. I remember them hanging around Science-Fiction bookstores; often using the back rooms to have D&D games.

I think that every one of them becomes a customer, eventually. Many of them become evangelists, which can sometimes be even more valuable.

Re:Microsoft to permanently close its retail stores by braythwayt on Friday June 26, 2020 @04:01PM (#23656319)
There was a "Byte Store" on Queen West in Toronto in the early days of personal computers.

There were--cough--a number of teenagers hanging around like groupies. One of them--cough--may even have installed their heavily customized SuperStarTrek game, and had it become the store's favourite demo.

Re:Microsoft to permanently close its retail stores by k12sosse on Friday June 26, 2020 @11:46AM (#23653292)
and store employees call them "loiterers". A herd of human waste, with no money or no intent to purchase anything.
Re:Microsoft to permanently close its retail stores by hedora on Friday June 26, 2020 @12:07PM (#23653554)
If this is a problem, then don’t pay the employees based on commissions, and train them to make such people feel welcome to ask questions, play with demo machines, etc.
Re:Microsoft to permanently close its retail stores by spideymans on Friday June 26, 2020 @12:16PM (#23653663)
Those people goofing around on the computers are future customers.