this is in BC. every 3-4 months, i keep calling, ask for "customer retention department" and threaten to leave. sometimes i just say "got any promos for me?" and they'll just offer whatever they can. sometimes if they have an attitude, i just hang up and call back for another more friendly agent. i've done this for the past 2 yrs and always ends up with at least a new $5/mth discount added to my bill, so by now my bill is super low.