So much this. My kid's school went with Google Meet for the online class chats, and gave us meeting codes. So far so good. I get the app, wants a Google account. I would have stopped right there if it was an option. Then, constant problems and apologies from presenter, just like in the bad old days of laptop presentations and projector resolutions. App is not the best either - rookie UI mistakes like the meeting code text box obscured by a CTA. A UX so bad that it boggles the mind.

The school district ended up distributing their own Gmail credentials to use for the meetings, too, which was behind a hard-to-find edu-website login. That's a lot of friction that Zoom solves.