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Re:Apple rejects appeal from email app Hey by nrmitchi on Thursday June 18, 2020 @10:49PM (#23570496)
I'm not going to touch the space about MS, Xbox, or the like because I have 0 insight into that space, but I will point out that the marginal cost of a customer in many SaaS companies is most definitely not 0.
Re:Apple rejects appeal from email app Hey by tonyarkles on Friday June 19, 2020 @11:22AM (#23575370)
For anyone who is doubting that assertion, it’s all about the costs that scale with the number of customers you have. Beyond the hosting and server costs, there’s support costs. There’s customer acquisition costs (eg click-throughs on ads scale with the number of people click the ads). For more expensive/enterprise SaaS, there’s the account managers and sales team.

You can grow your customer base dramatically with a smallish team of engineers/recurring engineering costs, but many of the costs surrounding them still grow in a linear way.

Re:Apple rejects appeal from email app Hey by scarface74 on Friday June 19, 2020 @01:45PM (#23576963)
And Apple also has to host your app and your assets, provide storage through things like CloudKit, provide services through GameCenter, customer support and refunds, centralized notification system etc.