Given the risk/reward, and the high stakes nature of what we were about to go through, stating "no comment" on masks was pants-on-head stupid, because when medical folks say "there is no evidence to support" the press inevitably spins it to mean "this doesn't work." It highlights just how behind the medical field is when it comes to understanding how to incorporate human psychology, risk management, and other areas mastered by other industries to minimize harm.
I mean I agree that science community should consider some aspects of communication, but every participant in this chain should act responsibly. Once we put the blame squarly on the scientists, we absolve the actual bad actors.
With the situation you describe above, the fault is with the press for not doing due diligence. Not with the scientists telling the facts.
Any scientist can tell you that it's hard to keep up with the literature, and it's very likely that many of them spoke out against make without reading the papers. I was taught as an undergrad that they don't work. Many of these things are passed down uncritically.
This issue demonstrates that we need to improve science communication. Many scientists and public health professionals declared outright that make don't work. This shows that they are either unfamiliarity with the totality of the literature or that they feel the need to give definitive statements. When some people provided evidence in favour of masks, some of them switched to saying that make are needed by medical professionals and that improper usage can increase your risk. A better approach would be to acknowledge that there is uncertainty at that in their view the evidence against masks outweighs that in favour. If they took this approach, it wouldn't seem like they just flip flopped when they started recommending make. Also, it's not hard to train people to use them, and condescending to treat people as being too stupid to wear them.