> i have dealt with google europe, i even visited the offices in dublin

I guess I should be perfectly honest: ads is obviously no my specialization and I only worked with Google Ads for small businesses with quite a small budgets not more than $10000-$20000 a month.

So obviously my impression might be limited to quite superficial questions or problems. It's very much possible that if you work with something actually complex their support isn't anywhere as useful as it's for entry-level customers.