that's not true in my experience. the rep had no direct answer and sometimes it would take a couple days till they reached somebody that knows the answer. and for everything else that i asked that they did not know directly the answer was "it's algorithm, even when i found the answer later somewhere deep in forums or faq".

i have dealt with google europe, i even visited the offices in dublin but i do not have a confidence that they know the answer, most of them are there to try to convince you to try this new thing and incrase you budget.