Re:Tell HN: Triplebyte reverses, emails apology
by lonelappde on Monday May 25, 2020 @07:10PM
(#23305847)
After digging in his heels repeatedly on Friday against a tidal wave of opposition, Ammon found a "how to apologize" book and banged out an apology, while still devoting paragraphs to defending his mistake and selling his origin myth. Even his well researched apologize reeks of narcissism not respect.
Re:Tell HN: Triplebyte reverses, emails apology
by Aeolun on Monday May 25, 2020 @07:39PM
(#23306014)
I guess he also needs some amount of reasoning to explain his mistakes. I do too, and it somehow infuriates people if an apology contains anything but ‘groveling’.
Doesn’t it show that I’ve properly reflected on how I could screw up like this so O can adjust my behavior in the future to avoid it?
Re:Tell HN: Triplebyte reverses, emails apology
by bigiain on Monday May 25, 2020 @08:57PM
(#23306423)
> I guess he also needs some amount of reasoning to explain his mistakes.
An apology 100% does not need explanation or justification of why mistakes were made.
And if you're going to put those in, you 100% need them not to be "Our company is doing it really hard due to COVID, so we though we'd just {{monetise user data provided under strict expectations of total privacy}} "
People who beat their partners regularly say "look what you made me do!". Ammon just said "but I was going broke, I had to try this!"
This email is full of sincere I statements. Whether it comes from reading your comment or just reflecting on the whole situation, this is about the best response I could have imagined a few days ago. It accepts responsibility, and shares the thinking and feeling behind getting so far from where they should be heading.
I don't have a TripleByte account at the moment, but if I did I'd be open to what they do next. A CEO who has made a major mistake and taken sincere responsibility for it in my eyes is more trustworthy than many who just haven't made their first major public mistake yet. I know we need to watch them carefully for a while, but this is about the best statement I could imagine Ammon and TripleByte putting out right now.