> the other part of the job is extracting requirements from people who don’t understand the problem they want to solve - even when the problem is not technological.

It gets even more fun once everyone realizes that the requirements create some fundamental conflict with some other part of the business. Team A's goals can not actually be done until Team B agrees to make modifications to their own processes and systems, or... Team A goes underground and creates the competing system and you have yet more fragmentation in the company which few then know about, and everything gets decidedly more fragile.