If those numbers are still anywhere near close, Google is an advertising company with some interesting side hustles. Just because Harley Davidson sell t-shirts, doesn't mean you'd describe them as anything other than a motorcycle company.
Granted, I'm not well-versed in looking at corporate financials, but the basic breakdown shown here [1] isn't terribly complex
[1] https://www.prnewswire.com/news-releases/harley-davidson-rep...
You did inspire me to go look up actual numbers for google though. Looking at FY Q4 - https://abc.xyz/investor/static/pdf/2019Q4_alphabet_earnings...
If I'm reading the first table correctly, the number for "google advertising" is the sum of all the lines above it, so that's the number I'll take. If we compare that against the bottom line, we get 82.3% for Q4, or 83.2% for FY19.
So either it's improving (from the viewpoint of someone with a distaste of the ad industry, at least), or I mis-remembered 2016's 86% - either way I can update or correct my claim.
I’ve been an enterprise customer of Googles services. When you have a problem simply finding the link, to the obscure dashboard login, to post an issue may take hours. I’m not even joking. Like Google is built to prevent you from using it discover useful support pages with contact information. “Account Executives” otherwise known as sales people, provide zero support after the contract is signed and I mean zero.
Once you write in, you wait, and hope. It’s kind of like filing a radar with Apple but a bit shittier because you have still idiotic, naive, hope you’ll get a reply or help.
If you ever do get a reply it’s likely a bot. If you ever have to disagree chances are it won’t be seen or acknowledged. Google is by far the worst service provider on the planet if you ever have an issue.
https://www.quora.com/Does-Google-Docs-and-Drive-generate-an...
It's not unlikely that in this case they use the more traditional business model of having the free tier do the marketing for the premium option.
But they are: all of these are paid services Google offers. Presumably if you pay you get a different level/kind of support?