Netflix stops charging customers who never watch

Re:Netflix stops charging customers who never watch by ekianjo on Saturday May 23, 2020 @01:33AM (#23280206)

Cancelling for XboxLive has always been a pain (at least until 5 years ago, I don't know now): they make it easy to subscribe online and pay with a credit card, but cancelling forces you to look for a phone number buried in help pages and call a hotline that's only open during business hours or something. Pure dark pattern.

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Re:Netflix stops charging customers who never watch by 1bc29b36f623ba8 on Saturday May 23, 2020 @03:11AM (#23280687)

I cancelled mine a few months ago, and could do it through Microsoft's web site. It was a pain to find the option though.

The best way to handle Xbox payments is to buy pre-paid codes in the store and use them (assuming that's an option where you live).

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Re:Netflix stops charging customers who never watch by TeMPOraL on Saturday May 23, 2020 @02:33AM (#23280492)

This kind of stuff should be illegal. In GDPR, they put a clause that rescinding consent must be as easy as granting it, precisely because of that.

(Not that I've ever seen a site on which there was an obvious way to bring the consent popup back up after it was closed, but hopefully one day data protection authorities will unclog their pipes and the fines will start flying.)

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Re:Netflix stops charging customers who never watch by comex on Saturday May 23, 2020 @02:37AM (#23280513)

As of 2018, it is illegal in California:

https://www.cnet.com/news/companies-must-let-customers-cance...

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Re:Netflix stops charging customers who never watch by bcrosby95 on Saturday May 23, 2020 @10:28AM (#23283204)

I cancelled through their website around 6 years ago. I didn't find it particularly hard, and it definitely didn't require a phone call, but maybe I just got lucky by randomly happening across the correct page.

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