The situation is very similar to what's happening with a lot of Android developers. Many incidents where their app gets banned or removed for silly things. One I remember was getting removed because they had the word "windows" in their play store metadata and Google banned it because of having third party platform name. Except the app was using the term "windows" in reference to a house window, not the OS. Emailing play store support is pretty much useless unless you are a big company or can generate enough viral outrage on social media for them to notice.