Well, I disagree. I think "media competence" is more important than spelling or grammar and should be something expected of someone entering tertiary education.

Well, I suppose you’re welcome to have whatever bizarre opinions you like, but you should recognise that they’re pretty fringe.

No, this isn’t something the average person should need to know about.

By default, both Windows and MacOS hide file extensions. Smart phones almost universally hide them, if they give you a file explorer at all.

I suspect most teenagers (and that's what we're talking about here - 17, 18 years olds finishing secondary school) would have a notion that jpg and gif are image formats, and pdf and dcx are a document formats. I suspect few would know much beyond that, and most would not have had much reason to worry about converting between formats. [I work in higher ed tech, my gut feeling here is based on performing usability testing of other software]

Add in an unexpected file format glitch during the most important test of their life? Yeah, I'm not at all surprised that some/many screwed up.

This is 100% on College Board for failing to handle the situation gracefully. They didn't need to accept heif files. They did need to provide detailed instructions ahead of time, including possible issues with unsupported formats.

> I suspect few would know much beyond that, and most would not have had much reason to worry about converting between formats.

Ok, first of, why should I (as an institution) care about the people unable to fulfil the conditions of my test? Maybe I only want people with a basic understanding of file formats because chances are they will have less issues with future applications?

> They did need to provide detailed instructions ahead of time, including possible issues with unsupported formats.

They send out a message a week before the tests. The website only accepted the allowed formats. You could complain about them using Twitter to send out that message but you are not.

> They didn't need to accept heif files. They did need to provide detailed instructions ahead of time, including possible issues with unsupported formats.

They did not accept .heic files (see the source from the upload js file). They did provide a list of supported files. Maybe the handholding should stop at some point?

It's not the institution giving the test. It's a for-profit corporation that has a de facto monopoly on standardized testing in the US. It's also a company who has been slow to modernize their test (both content, scoring, and process) and has slowly lost the faith of many colleges/unis. And the students are paying for the "privilege" because their test is the gateway to higher ed.

The at-home test format is new. It's usually given in a test center (either private or at the secondary school) with a proctor. Students usually prep for years for this exam, but all that prep would be for the on-site proctored exam. This was new for everybody, and appears to be poorly executed by the company that profits handsomely from these exams.

Based on the article linked, the message went out the day of the exam, after some students were already mid-test. That's not helpful.

> Ok, first of, why should I (as an institution) care about the people unable to fulfil the conditions of my test?

Maybe you (as an institution) care about all your students?

But that's not what the test is about. It's not a category on the test.

It's not an explicit category on the test and I never debated that. It might be an implicit requirement though.

Just how when you take your drivers test you should actually be able to operate your vehicle and know the laws around operating a motor vehicle aside from the explicit knowledge required from you in the test. But I understand how this might be a foreign concept for someone from the US.

> But I understand how this might be a foreign concept for someone from the US.

What? In the US, knowing how to operate your vehicle and the laws around operating a motor vehicle IS the drivers test.

Your argument is not reasonable. Knowing the nuances of file formats is irrelevant to AP exams in US History, Calculus, Physics, etc. This is a failure of the administrators to make a proper test. The College Board specializes in tests- that's what they do, and they screwed up.

Please don't cross into personal attack, regardless how wrong another commenter is or you feel they are. It just makes the thread even worse.

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