Re:Paypal closes its customer service
by anonymousiam on Wednesday May 20, 2020 @07:29PM
(#23253249)
I'm not defending PayPal (they suck), but consider this:
It would be difficult to run a business in the financial sector from home. The security requirements probably could not be met by telecommuters. What other choices do they have?
[ Parent
| on HN ]
> The security requirements probably could not be met by telecommuters.
I don't see why not. VPN plus appropriate admin lockdowns on the computers being used by the telecommuters should work. That's how other security-conscious businesses do it.
That assumes the call centre isn't entirely filled with 12 year old ex-governemnt auction underpowered desktop computers running pirated copies of Win7, instead issuing staff with modern remotely managed laptops...
I've spoken with three banks on the phone in the last few weeks. They all work from home.
Re:Paypal closes its customer service
by onetimemanytime on Wednesday May 20, 2020 @08:04PM
(#23253480)
Probably banks have higher security standards /pay to choose better support staff that can be trusted to follow security protocols.
Re:Paypal closes its customer service
by gremlinsinc on Thursday May 21, 2020 @08:57PM
(#23267580)
cause small banks and credit unions are bigger than paypal?
Re:Paypal closes its customer service
by thefounder on Wednesday May 20, 2020 @08:07PM
(#23253497)
Ok but they can respond to emails. How is that any different?
They've currently locked money of mine due to new identification laws (I assume) in my country. Their online ID service was looping and they refused to resolve it by email There might be some critical support things which they handle by phone only?