Re:A Google Cloud support engineer solves a tough DNS case
by asmosoinio on Wednesday May 20, 2020 @12:31AM
(#23243313)
That is quite the story! Sounds like a very large amount of resources spent on that case.
What was your companys role? Backup services/devices?
Re:A Google Cloud support engineer solves a tough DNS case
by jiggawatts on Wednesday May 20, 2020 @12:59AM
(#23243424)
This was general IT consulting back in the early 2000s. The customer was small, they only had three tower servers and only one had a tape drive.
Re:A Google Cloud support engineer solves a tough DNS case
by jagannathtech on Tuesday May 19, 2020 @09:40PM
(#23242437)
Many would have hit the ground too! I'm twitching...
We had a customer with regularly failing tape backups. CRC errors, verify pass failures, even failed writes, and so forth.
We replaced the tapes with new ones. Same issues.
We replaced the tape drive with a new one. Still the same problems.
We replaced the internal ribbon cable and the SCSI controller. No luck.
Firmware flashed everything. Didn't help.
New server chassis, wiped the OS and reinstalled everything from scratch. Changed the backup software just in case. The backups still failed!
Literally no part was the same. I went on site to start looking into things like the power cables, the UPS, or vibration issues. Basically were getting desperate and grasping at straws.
I was sitting down in an office, casually chatting with the IT guy while we were waiting for 5pm so we could reboot the server. He's leaning back in is office chair, and he casually picks up one of the tape cartridges and throws it up in the air and then catches it before it hits the ground. Just playing. Over and over.
I asked him if he does that a lot.
"Yes, it's fun!" he answered.
ಠ_ಠ