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A comment on A Google Cloud support engineer solves a tough DNS case. Parent comment

Re:A Google Cloud support engineer solves a tough DNS case by ehsankia on Tuesday May 19, 2020 @04:18PM (#23239643)
It seems like the blog post talks about a written case report, which the 100$ tier has access to, albeit with 4 hour first response instead of 1 hour. So it is possible that you could get your case escalated to such an in depth debugging with that tier?
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Re:A Google Cloud support engineer solves a tough DNS case by perfect_wave on Tuesday May 19, 2020 @10:21PM (#23242656)
I've seen free tier tickets get escalated to product engineering teams for investigations about sub $100 charges.
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Re:A Google Cloud support engineer solves a tough DNS case by qmarchi on Wednesday May 20, 2020 @08:02PM (#23253465)
It's possible but there's steps to jump through, and the expected response times don't change even if you get escalated to a TSE from a different area.

Disclaimer: Is a TSE...

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