A Google Cloud support engineer solves a tough DNS case

Re:A Google Cloud support engineer solves a tough DNS case by andyljones on Tuesday May 19, 2020 @01:26PM (#23237529)

Here you go:

https://cloud.google.com/support#support-plans

$250/month/dev is the minimal for phone calls on technical issues, $150k + 4% of GCP spend for 'come running' support.

There're more details here

https://cloud.google.com/support/docs/procedures#additional_...

though they use the old names for the support tiers.

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Re:A Google Cloud support engineer solves a tough DNS case by ehsankia on Tuesday May 19, 2020 @04:18PM (#23239643)

It seems like the blog post talks about a written case report, which the 100$ tier has access to, albeit with 4 hour first response instead of 1 hour. So it is possible that you could get your case escalated to such an in depth debugging with that tier?

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Re:A Google Cloud support engineer solves a tough DNS case by perfect_wave on Tuesday May 19, 2020 @10:21PM (#23242656)

I've seen free tier tickets get escalated to product engineering teams for investigations about sub $100 charges.

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Re:A Google Cloud support engineer solves a tough DNS case by qmarchi on Wednesday May 20, 2020 @08:02PM (#23253465)

It's possible but there's steps to jump through, and the expected response times don't change even if you get escalated to a TSE from a different area.

Disclaimer: Is a TSE...

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Re:A Google Cloud support engineer solves a tough DNS case by fenesiistvan on Tuesday May 19, 2020 @01:34PM (#23237642)

What "dev" or "user" means here ...for example if I run a server serving some HTTP API.

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Re:A Google Cloud support engineer solves a tough DNS case by londons_explore on Tuesday May 19, 2020 @01:36PM (#23237671)

I believe it means "person who wants the ability to contact cloud support".

For small to medium sized businesses, that number is probably 1.

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