Our restaurants are failing. Why should food delivery apps thrive?

Re:Our restaurants are failing. Why should food delivery app... by haltingproblem on Saturday May 16, 2020 @01:12PM (#23205217)

Grubless charges 20-30% for just ordering and checkout. In addition restaurants have to opt-in to promotions ($10 off $15) which are then passed on to them.

Delivery fees are on top of that if the restaurants choose to use Grub-less' delivery network. I dont know the breakdown but most I know use their own. Uber-eats is different.

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Re:Our restaurants are failing. Why should food delivery app... by crazygringo on Saturday May 16, 2020 @01:43PM (#23205517)

So? That brings hundreds or thousands of customers a month to a restaurant that wouldn't otherwise go/order.

The alternative marketing+order management costs for a restaurant to generate and fulfill that demand on their own is even higher on average, or else restaurants would be using alternatives.

And there is a ton of work involved on GrubHub's part of operating/maintaining the sites/apps, handling customer service (frequently), moderating reviews, provide support to restaurants, combating fraud, marketing, and so on.

Believe me. If you could create a GrubHub/Seamless clone only charging restaurants 5% to use it and still be profitable, then competitors would have already done so.

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