I'd add, an undue faith in The Algorithms.

Are there any examples of free services that don't directly make a company money that include great support? I am struggling to think of any.

Since when are G Suite and Pixel phones free products?

Fair enough. I was mainly talking about this specific instance. From what I have heard, the G Suite and Pixel phone support is bad, but it isn't downright non-existent like it was here.

google has chosen their pricing model tho. if it makes extensions a burden they should probably do something different

Money, sure, but it's power ahead of that. The average consumer cannot bargain.

insufficient and ineffective regulation. imagine if they were actually held to account