this is one of the reasons why Google cloud will lose to AWS in the long run.
AWS is customer obsessed, Google is not.
"Google deleted my X" posts always rise to the top on HN because they elicit a strong emotional response from developers. I think it's worthwhile to reflect on why that happens. For me, it's because I absolutely despise seeing an algorithm have control over an individual's livelihood. This may be part of the Google mythos? Or it may simply be that they make their real money selling ads, and allocate support resources accordingly.
As result, you get a whole company of yes-men who have no spine.
They officially dropped the "don't be evil" motto some time ago, so yes.
> they make their real money selling ads, and allocate support resources accordingly
Of course. Every company allocates support resources the same way: to their paying customers.
If you need to pre-arrange expenses with the finance department, it's much faster to test drive with credits.
its not like ice cream.
if you messaged random people it's quite reasonable that they didn't bother answering you. i wouldn't have done it either.
you should get in contact with sales people via the proper channels and arrange testing (whether paid or not) with them.
If you message random "people that work at gcp" then "not caring" is probably one of the most polite things they could do.
The more people that do this in general, the better. We've given Google entirely too much power to control what people see and read (and it follows, control over what they say and think).
They don't have our best interests at heart, they have financial interests at heart, and everything else flows from there. I'm not saying this is evil, but it's certainly not _good_.
I actually prefer DDG in a few fronts, like configuration of language and region.
Joking aside, isn't this just what people should come to expect from the company that has always tried to normalize the "no support and no service" model?
If these antics start causing GOOG to lose share in the browser market then they may review these policies, but I highly doubt it. At the end of the day GOOG is an ad company and publicly-traded at that. They have a bottom-line and a lot of shareholders watching it.
Support channels/forums are probably not the way to go, in other words. Stop using their browser, stop using their search. That's probably the only way they will be incentivized to change.