I lead one of our teams and that's pretty much the explicit directions my VP gave us. Actually, the entire leadership team gave those directions. It's made me glad I switched jobs 18 months ago.
Somehow I'm the only one on our team with kids but some of my team has had a difficult time managing the change from an emotional standpoint and I just treat it the same way. I don't expect them to somehow magically "power through it". They're normally very productive and I know this will pass.
I've actually been impressed at the amount of empathy that's been going around, at least when it comes to adjusting expectations. Hopefully it sticks around.
Basecamp's founders have been working hard to hammer this point (lower expectations and treat humans like humans) home lately.
We had an all-hands and one of the questions was "are we expected to do our contractual hours" and the answer was to do what you can.
Honestly very impressed by how they are handling this, at every turn they repeat that they understand that everyone's situation is different.
I appreciate the sentiment, but five hours?! That's your example of an acceptable low level of performance for someone working from home with a child with no possibility of childcare?
I'm splitting card of my toddler with my spouse, and on my BEST days, I get 3 hours of actual work done. 1.5 is more typical, and that's only because the toddler takes 2 hour naps.
I suspect it's unusual that my boss actually said that out loud, but I hope everyone is thinking it. This is a temporary situation none of us planned for, and it ought to be reasonable and expected to lower your standards until schools and childcare are around again.