Re:Being Slow to Criticise
by cutemonster on Monday May 11, 2020 @10:37AM
(#23142597)
> "find the root of the human error"
And sometimes there're many roots, like a chain with many weak links
And sometimes there're many roots, like a chain with many weak links
Blaming developers reminds me of the Design of Everyday Things where Norman discusses human error. He makes the point that human error should be an extraordinarily rare cause of an incident. Instead one can always go further and find the root of the human error. Why was the code quality poor? Were the developers being rushed? Were proper standards not put into place? Did we hire the wrong people? Did we misunderstand the problem? Was there a miscommunication between management and developers?