It's not like anyone was stealing TVs, and that's what blew my mind about the stealing. It tended to be drinks and candy bars, stuff that not only was low value, but just simply wasn't necessary. It was stealing for the sake of stealing, because they thought they could get away with it.
And they did. Sears paid their employees very well, and consumers rewarded sears by shopping at their new competitors that offered lower prices.
Lambert didn’t help, but I think we’re still seeing the hollowing out of the middle class causing a loss of customers for places like Sears that could have paid middle class wages and sold decent quality goods.
The same dynamics exist with Nordstrom/Apple/Trader Joes. There’s a few brands that can afford to offer more quality and better paid workers, but they don’t exist in poorer parts of any city, and there’s only one of each type of store.
Everyone else has to offer the lowest prices.