New 13-inch MacBook Pro

Re:New 13-inch MacBook Pro by ProZsolt on Monday May 04, 2020 @10:57AM (#23068792)

Dell has way better support than Apple. (I only have experience with it in Europe, but I think in the US would be the same)

You don't need to take anywhere. You call support and a technician will show up at your office/house and change the part on the spot. [1]

Where Apple shines is when you travel internationally. Apple offer an international warranty. If you buy a product in the EU they will fix/exchange it under warranty in the US or anywhere else in the world.

[1] https://www.dell.com/downloads/emea/services/uk/en/in_home_s...

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Re:New 13-inch MacBook Pro by criddell on Monday May 04, 2020 @11:02AM (#23068863)

Everybody is talking about hardware support. What about software? Will they send a technician out to show you how to attach a document to an email?

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Re:New 13-inch MacBook Pro by jabroni_salad on Monday May 04, 2020 @12:11PM (#23069764)

Keep in mind that is not the basic warranty service. If you buy prosupport your call will not be routed to India and you can get the in-home or in-business service. If not, you'll be having a bad time.

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Re:New 13-inch MacBook Pro by ska on Monday May 04, 2020 @08:16PM (#23074920)

Only for hardware, and only if you pay extra for it.

Dell's higher tier hardware support is pretty great, but it isn't an apples-to-apples (sorry) comparison.

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