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Re:Sustainable work-life balance with Personal SLA (2019) by akoncius on Monday April 27, 2020 @07:29AM (#22994814)
it is in the article:

> In IT we have a popular concept which is closely related to these two principles – Service-level agreement (SLA).

Re:Sustainable work-life balance with Personal SLA (2019) by war1025 on Monday April 27, 2020 @11:34AM (#22996797)
I could have glossed over it the first time, but I am pretty confident that must have been added later. I think I even did a search for SLA to see if it got defined somewhere.