Re:Is This the End of Airbnb?
by diogenescynic on Thursday April 23, 2020 @01:08AM
(#22953003)
The type of customer service you’re thinking of would be outsourced to call centers by AirBNB. When you call a 1-800 number those aren’t actually employees of the bank/service/website usually unless the company if huge. Most of them outsource. I bet AirBNb really does have all those employees but they’re probably doing things like Compliance, Financial/Payment operations (chargebacks, disputes, fraud, etc) and a lot more manual stuff than people realize.
You actually wrote what is probably a large part of the answer, and then passed right over it as if for a multi-national corporation customer service would be a trivial expense and staffing problem.
There's got to be a "logical fallacy" Wikipedia page for something along the lines of "why did the Hindenburg burn so quickly (other than the large bag of hydrogen, of course)?" :-)