Decisions like this have less to do with "what are you doing now" and "what was your intention", and more to do with "is there a pattern" which is an externally surfaced signal that something deeper is going on with their engineering organization, long term business plans etc.

Zoom has a pattern of abusing users' trust. Ok, maybe its not intentional, but increasingly, that doesn't matter in security discussions. The fact that it was unintentional is a concern itself. Maybe they lack discipline, or leadership, or something; I'm not asserting to know. But, its no longer good enough to simply say "we're sorry, it was an accident".