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A comment on A detailed look at the router provided by my ISP. Parent comment

Re:A detailed look at the router provided by my ISP by the8472 on Thursday March 26, 2020 @04:32PM (#22697679)
> we check for sync or if PPPoE is up.

The problem with this kind of procedure is that it's only a reasonable way to locate the problem when there are problems at that very moment. You're getting stonewalled when - during the day - you're reporting that it frequently loses sync during the night.

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Re:A detailed look at the router provided by my ISP by iagovar on Saturday March 28, 2020 @08:51PM (#22715484)
We can track sync changes, or really almost anything, crc errors, traffic, whatever we want really, although we only do it on demand.

You put a customer ID in the tracking system an it queries and stores results. It also performs analysis automatically, but most cases just puts the result in a frontend for analysis.

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