They did that when they actually started fixing it[0].
[0] https://www.tomsguide.com/us/apple-macbook-keyboard-service-...
Re:New MacBook Air
by marcus_holmes on Wednesday March 18, 2020 @05:21PM
(#22621374)
Wasn't that the dust problem, though? Admitting that there's a problem when people are taking out class-action lawsuits against you seems a little late to me. And again, rather than a "we're so sorry, we made a huge mistake" speech, it's more of a "we're such an amazing company, we're going to fix your faulty laptops for free!" speech.
>To be honest, yes, I'd like them to say "we messed up, and we finally recognised that, so we're fixing it".
Exactly. In Steve Jobs days he would have either jokingly admit there was a mistake or at least say something that people dont like it ( hence admitting there is a problem ).
The new Apple put up a big middle finger and didn't act until there are class action.
I think it would be amazing if the most valuable, most design-focused company in the world admitted to everyone that they made a mistake. It would do a lot towards allowing everyone else to make mistakes without beating themselves up over it. After all, if the thousands of specialist engineers, paid billions in salaries, given the best equipment in the world, in a company that really (and I mean really) values design, can make a mistake, then it's kinda OK that your home page looks a little crappy on mobile.