Mattress salesperson reputations are deeply deserved.
Re:The Warby Parker clones are imploding
by yellowapple on Tuesday March 10, 2020 @02:41AM
(#22533299)
Thankfully my preference (or more precisely my wallet's preference) for sleeping on couches and recliners has limited my ability to confirm or deny those reputations first-hand, so I'll take your word for it :)
The problem with DTC mattresses specifically (and DTC cars, for that matter) is the logistical hell on Earth that is actually getting that product "direct to consumer" (the products themselves are pretty huge and heavy), the higher pricetags (a mattress or a car is considerably more expensive than even a pair of eyeglasses, let alone razors or soap), the inability to reasonably handle returns or repairs, and the inability to "try before you buy" like you can in a brick and mortar store or a dealership.
Tesla worked around some of these problems by having actual physical storefronts/showrooms and service centers (which in turn caused issues in states like Texas that disallow auto manufacturers from owning/operating their own dealerships). The only DTC mattress company I know of that has physical storefronts (at least where I live) is Sleep Number, and it's one of the incumbents.