First response is often generated by automat. A generic one “hello this is X ill take care of your case” and the next real person response can happen the very next day when the ticket urgency is CRITICAL. Thats hilarious.

The best support I got a mispleasure to work with didn’t even know how the service Im having an issue is even working... And it was a “technical” ticket.

Seems like after the last round of pouching of best support engineers by AWS, Azure is left with only outsourced mob.