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Re:Google Kubernetes Engine is introducing a cluster managem... by GordonS on Wednesday March 04, 2020 @01:39PM (#22486460)
Counterpoint to your PS2 - I've used Azure support at both my enterprise job and my microISV - each time the responses have been quite quick, and each time they have been helpful.

Honestly, I've been pleasantly surprised.

Re:Google Kubernetes Engine is introducing a cluster managem... by pojzon on Thursday March 05, 2020 @03:19AM (#22491851)
First response is often generated by automat. A generic one “hello this is X ill take care of your case” and the next real person response can happen the very next day when the ticket urgency is CRITICAL. Thats hilarious.

The best support I got a mispleasure to work with didn’t even know how the service Im having an issue is even working... And it was a “technical” ticket.

Seems like after the last round of pouching of best support engineers by AWS, Azure is left with only outsourced mob.