I've been around people for nearly 50 years and spent the first 5-6 years of my career doing phone support for a laptop firm and then some fairly advanced text translation software for EDI. I know exactly what you're describing, I've done it many times myself.

Please just trust me when I say that's not it. I could be wrong in my assessment, sure, but they are definitely not thinking about how to incorporate anything I suggest into treatment. It's pure 'get this guy to shut up'.

Thank you for the kind wishes.