I go out of my way to support them instead of Steam especially if both games are on the same platform (Atom, Divinity ).
I am sure there will be some abusers. I just hope their numbers are not high enough to merit policy change.
So your assertion is likely false.
I've had less problems pirating GOG games than I've had playing legitimately purchased Steam games.
I know after I got scammed on a "game" whose only gameplay feature was waiting, step one was trying to return it and, when that wasn't allowed, step two was leaving as negative of a review as I could. (Currently listed as "Overall Most Helpful Review" ;D )
There are some downsides with Steam, most annoying is I can't have Steam open on my machine and play or install something while my son is laying some game on a different PC(same home/IP)
- the abusers are people who wouldn't buy anyway
- the positive PR will help GOG to increase the sales, as this is a niche platform compared to Steam. Increased sales will compensate the losses
- some people will buy more, knowing that they can try and return. It is likely that they will keep their game, that they wouldn't try otherwise
- the owner of GOG sells their own games on the platform: The Witcher series, Cyberpunk 2077. These games have higher margins than the games licensed from 3rd parties
- I think they want to increase the awareness of the platform before Cyperpunk 2077 ships later this year