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A comment on Revolut raises $500M at a $5.5B valuation. Parent comment

Re:Revolut raises $500M at a $5.5B valuation by wh1t3n01s3 on Tuesday February 25, 2020 @06:17AM (#22412314)
While those things could be true, as a N26 and Revolut free customer, I have to say that yes, they use customer service chat bots, but when you ask for humans, their assistance to me was always good, quick, and solved my issues.
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Re:Revolut raises $500M at a $5.5B valuation by bad_user on Tuesday February 25, 2020 @06:34AM (#22412365)
I was on Premium when my account was frozen ;-)

And I did ask for humans, on 3 separate days, as I said, took about 10 days to get a reply.

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Re:Revolut raises $500M at a $5.5B valuation by KptMarchewa on Tuesday February 25, 2020 @08:22AM (#22412943)
You're not talking to support when your account gets locked, you're talking to compliance. And it takes time due to same reason Monzo has talked about:

https://monzo.com/blog/2019/10/18/watchdog-response

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