Re:Cloudflare silently deleted my DNS records
by dkersten on Monday February 24, 2020 @03:24PM
(#22408056)
Imagine how you would feel though if you were in OP’s shoes, where your DNS entries disappeared and client emails lost, through no fault of your own, but support won’t even listen to you until you pay money.
[ Parent
| on HN ]
Re:Cloudflare silently deleted my DNS records
by iudqnolq on Monday February 24, 2020 @03:30PM
(#22408102)
I think I'd be fine with that?
I would trust Cloudflare to pay me back, and I'm already putting something on the line. If it really was my fault this is going to be very embarrassing.
Edit: In case it isn't clear from context I'm the OP so I'm pretty sure I know what I feel.
Re:Cloudflare silently deleted my DNS records
by londons_explore on Monday February 24, 2020 @07:06PM
(#22409733)
Except you can bet that a lot of cases will end up with a battle of back and forth emails arguing over whose fault it was and who should pay the $100.
The vast majority of support tickets are the customers 'fault'. They'll be things like setting up DNS records incorrectly, believing they don't need to pay a renewal with their old registrar just because they moved their DNS over to cloudflare, frustrations over cached resources, etc.
Re:Cloudflare silently deleted my DNS records
by iudqnolq on Monday February 24, 2020 @08:16PM
(#22410103)
(op here) My belief is that I completely transfered everything to cloudflare, paid in advance, and didn't touch it. If this was as much my fault as any of the common tickets you listed I will deeply regret having posted this and will apologise to Cloudflare.