To be fair, this is the CEO personally reaching out. I think that's beyond awesome.

While it’s nice to hear more context in response to the OP’s criticisms, I’m not sure I would consider a response mostly defending the criticisms “beyond awesome”.

Most tech startups know the influence HN has, and to respond to a top post with a mostly defensive stance (vs. the OP points actually having an impact on the decisions being made) is a smart move on the part of the CEO (I would probably do the same thing).

Just saying I wouldn’t have used the words “beyond awesome”.

Yeah this is damage control.

I recommended stripe to a friend because a hn (ad?) That mentioned the documentation was great. He struggled and I couldn't help him without a deep dive.

To be fair, my WordPress website has no problem with stripe.

Damage control? The person is giving facts back.

That is the exact idea why they receive a notification when you mention Stripe ;).

Ps. I didn't have any problems with Stripe also, documentation was top notch

I've got to disagree on the stripe documentation. They set the bar for exemplary documentation.

> That mentioned the documentation was great

;)

Whoops, I completely misunderstood your post.

You're right! (Though I am.) I edited the comment.

Agreed, that phrase strikes me as without intrinsic meaning (though I can't say I ever grasped the meaning of "sorry" in the non-apology sense). It always seems to me like the person wants to say something that appears comforting without actually meaning anything, and seems disingenuous.

>It always seems to me like the person wants to say something that appears comforting without actually meaning anything, and seems disingenuous. reply

And most importantly, without admitting fault.

I think it’s an Irish thing, we’re always apologising for something! :)