> (my pet peeve is chatbots; so many companies got rich on that hype)

Yea billions went on chatbots that were no smarter than some very basic procedural logic and grepping a text file. Worked in an investment bank who put one in front of customer service and got rid of the phoneline. It was utterly infuriating. You'd log an issue (used to be done via a form) by answering questions to this bot. What did that achieve?