News for hackers. Stuff that matters.

A comment on The new business of AI and how it’s different from traditional software. Parent comment

Re:The new business of AI and how it’s different from tradit... by tluyben2 on Tuesday February 18, 2020 @04:48AM (#22354716)
According to my friends in that business, this is already happening. Companies have bought into expensive garbage solutions under the name AI (my pet peeve is chatbots; so many companies got rich on that hype) for millions of $ and are getting slightly allergic to the AI thing.
[ Parent | on HN ]
Re:The new business of AI and how it’s different from tradit... by easytiger on Tuesday February 18, 2020 @05:47AM (#22355000)
> (my pet peeve is chatbots; so many companies got rich on that hype)

Yea billions went on chatbots that were no smarter than some very basic procedural logic and grepping a text file. Worked in an investment bank who put one in front of customer service and got rid of the phoneline. It was utterly infuriating. You'd log an issue (used to be done via a form) by answering questions to this bot. What did that achieve?

[ Parent | on HN ]
Re:The new business of AI and how it’s different from tradit... by AznHisoka on Tuesday February 18, 2020 @06:54AM (#22355276)
Was that chatbot LivePerson by any chance?
[ Parent | on HN ]
Re:The new business of AI and how it’s different from tradit... by easytiger on Tuesday February 18, 2020 @06:46PM (#22361644)
Think it might have been, yes. Familiar?
[ Parent | on HN ]
Re:The new business of AI and how it’s different from tradit... by zelly on Tuesday February 18, 2020 @05:25AM (#22354888)
There was a company that got rid of its entire customer service staff after BERT came out. Someone convinced them that the Turing test was solved. I'm not sure what's their status now but I bet they brought humans back.
[ Parent | on HN ]