Re:Pay up or we’ll make Google ban your ads
by kunglao on Monday February 17, 2020 @07:39PM
(#22352393)
That's one lousy excuse for a corporation like Google. This has nothing to do with them being PhD-heavy or engineering-first? (what engineering-first are you referring to btw?) The reason for this is the nature of their business. It's a calculated decision by them in terms of how much is worth spending on support without taking an actual hit to their margins.
I'm not sure about that. Google's crappy support is deeply, deeply embedded in their culture -- for all the benefits, it's one of the downsides of their PhD-heavy, engineering-first mentality, because engineers and academics loathe dealing with people, and to the extent that it's necessary for some system, regard that as a sign that system was improperly designed.
Google would need a major culture shift to start having good support, and unfortunately it's the exact kind of culture shift that would anger and alienate a lot of Googlers. Don't count on this changing anytime soon.