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Re:The Disneyfication of a University by masswerk on Monday February 10, 2020 @03:46PM (#22293099)
For an example for a culture much to the contrary, in Austria, there's a tradional way of being "grantig" (grumpy, ill-tempered). According to at least one of the etymologies, this was based on an ill-informed observation of supposedly typical behavior of Spanish nobles, i.e. Grandes -> like a Grande -> grant-ig. To this day it's some of a poor man's way of professing accomplishment, not to the smallest of irritations in the service industry, especially with guests from abroad.* However, from the inside, it's just a reminder that respect is a mutual affair, to be payed by either side. (From this perspective, being able to show yourself "grantig" translates to a minimum reserve of freedom and empowerment.)

*) The traditional, class struggle related response, however, is, "They are paid too much."

(Obviously, this is to be read with a grain of salt.)

Re:The Disneyfication of a University by ChuckNorris89 on Tuesday February 11, 2020 @05:14AM (#22297362)
Thanks for sharing this. I have indeed found the customer service to be pretty bad in Austria when compared to the rest of Europe. Every time I would phone a company to complain about a problem with their service/product I would be treated as I I was to blame. Didn't know this was traditional.