I had a professor who was a terrible lecturer, and he knew his student evaluations were terrible every time. As he handed out the evaluations he would tell us that he did not read them, and did not care what we wrote.
I graduated twenty years ago, but just checked the department's website. He's still employed!
At my university, the law school was top-notch (at least, it is the best in the country) and it got the lowest score by far every year. Why? High expectations, huge number of students competing hard. The best school? Theology. Why? Low expectations, not many students in a far less competitive environment (And I studied in both and in probably four or five faculties across the school...Law was the best, Theology the worst...not even close, the former had people from Law firms, you got full feedback on everything...the latter, you usually got no feedback on any work).
This is really the point...now, you can do some kind of grouped mean model or you can compare over time...but what is the actual point? The reason they do this (or did this at my uni) was to compare departments/courses...but everyone knew it was bullshit...people lost jobs (I actually met the Dean who masterminded this, he came from the private sector, taught a minor course in the business school, and was utterly clueless).
The usual argument that has been given in favour of evaluations is to show a correlation with final exam scores. The two problems being (1) small samples and (2) soft-ball exams leading to higher evaluation scores.
Humans are not able to accurately evaluate their own learning. When we experience fluency or are entertained, we substitute those attributes for the attribute of ability to recognise or recall information.