Ask HN: How do you process payments?

Re:Ask HN: How do you process payments? by Old_Thrashbarg on Thursday January 30, 2020 @01:40AM (#22189382)

Sounds good! Chargebee and Heroku are the 2 paid services that have saved us the most time. I'm a champion of your service.

While I have your attention, some unsolicited feedback: Chargebee's core is great (and that's what we care most about), but a lot of the UX is kind of whacky and the new redesign of the Customer Portal and Signout flow was also a bit whacky and we won't be upgrading.

Last thing, small pet-peeve of mine: password rotation is annoying and is an outdated practice. Both Microsoft[1] and the FTC[2] are encouraging people to stop using it. It ends up wasting my time because I can never remember what I've incremented the last digit to (I now track it in a file). I've given your support that feedback, but doubt anything will happen unless you give the order.

[1] https://arstechnica.com/information-technology/2019/06/micro...

[2] https://www.ftc.gov/news-events/blogs/techftc/2016/03/time-r...

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Re:Ask HN: How do you process payments? by skrish on Thursday January 30, 2020 @08:53PM (#22198253)

Thank you. Noted. Shared feedback with the team to review the password policy. Could you please give some specific feedback on the UX for customer portal and signout flow? We can setup a 15 min zoom call with you to understand your challenges. I will reach out to you via email if that's OK with you.

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Re:Ask HN: How do you process payments? by Old_Thrashbarg on Friday January 31, 2020 @06:43PM (#22207164)

For sure! Just emailed you.

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